Privacy Policy

Last updated: September 2024

White Square International Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website whitesquareint.com (the "Website") or place an order with us. Our website is built on the OpenCart platform, which influences some of our data collection practices.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Website or place an order. The personal information we collect includes:

• First Name
• Last Name
• Email Address
• Mobile Number
• Department
• Delivery Point
• PO Number

Additionally, due to our use of the OpenCart platform, we may also collect:

• IP Address
• Telephone number (if provided)
• Fax number (if provided)
• Full postal/billing address
• Product selections
• Order history
• Custom field responses (if any custom fields are added to the registration or checkout process)

We also collect information about how you use our Website, including:

• Browser type and version
• Operating system
• Pages viewed
• Time and date of your visit
• Time spent on pages
• Referral source
• Links clicked
• Search terms used on our site

2. How We Use Your Information

We use the information we collect to:

• Process your orders
• Communicate with you about your account or orders
• Deliver products to the correct delivery point
• Associate orders with the correct department and PO number
• Provide customer support
• Improve our Website and product offerings
• Analyse usage of our Website
• Prevent fraudulent transactions and monitor against theft
• Comply with our legal obligations

3. Payment Information

We do not collect or process payment information through our Website. All payments are handled offline, and you will be invoiced upon completion of your order.

4. Sharing Your Information

We only share your personal information with:

• Service providers who perform services on our behalf (e.g., order fulfilment, website hosting)
• Professional advisers (e.g., lawyers, accountants, auditors)
• Government bodies, regulators, law enforcement agencies as required by law

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to track activity and hold certain information. This includes:

• A session cookie to maintain your logged-in status and remember your cart contents
• Functional cookies to remember your preferences (e.g., currency selection, language preference)
• Analytical/performance cookies to help us improve our website's functionality

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

6. Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Your right of access
• Your right to rectification
• Your right to erasure
• Your right to restrict processing
• Your right to object to processing
• Your right to data portability

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@whitesquareint.com or by post:

11. Supervisory Authority

If you are not satisfied with our response to any privacy-related concern you may have, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).